Here at Mid Wales Paragliding Centre we are sure that you will be happy with the products you buy from us. We can be confident as we only sell top quality goods.
Goods are normally dispatched next working day (working days are Monday to Friday excluding bank and public holidays). If we are unable to send out your order for any reason we will contact you by email or telephone as soon as possible.
Payment will be taken when your goods are ready for shipping and VAT is included in all or prices. For certain out of stock items we have to order in, will require a non refundable 20% deposit in advance with the outstanding amount payable before shipping of your goods to you. You will be advised about this before any transaction takes place.
We use 1st Class Royal Mail, Royal Mail Special Delivery, City Link and Parcel force.
All our services require a signature on receipt. Normally, delivery is 1-3 working days, but may take longer at peak times, as we are totally dependant on the Post Office and couriers. This means that you if you order on Monday you would normally receive it by Wednesday (Friday at the latest). If we are unable to deliver or the delivery will be delayed by us for any reason, we will notify you by e-mail or telephone as soon as possible.
Any query regarding non-delivery must be notified to us as soon as possible so that we can make enquiries with our couriers. As a guide if you havent received your order within 3-4 days then please Contact us.
Goods can be returned for one of 2 reasons:
If, for whatever reason, you want to cancel your order you can do this at any time as long as your goods haven’t been dispatched. You will not be charged for cancellations as long as they are done before the goods are dispatched. If the goods have been dispatched they will then have to be treated in the same way as goods not wanted (see above).
Most of our goods sold are covered by a guarantee, if you have a problem call us and we can discuss the best way to get it resolved. Usually that means sending it to us for repair / replacement. But it depends on the product and age. We have good relationships with our suppliers who all work to resolving quality issues.
So you can order from us without any worries. Remember, we are not just an on line store, you can phone us, and we will happily talk to you. We realise that our best marketing tool is happy customers.
Should you wish to return or exchange any item from us please call us first to obtain a returns number then send to the address below.
In the event of you not receiving a adequate immediate response by phone- which we are sure you will- please write to us. We will endeavor to investigate all complaints within 5 working days.
The Mid Wales Paragliding Centre, Tan Y Graig Farmhouse, Llanfarian, Aberystwyth SY23 4NN, firstname.lastname@example.org Tel: 01974 241 574 Mob: 07779 790 637